Customer Service Policy – PickZone

 

At PickZone, we believe in providing exceptional customer service to ensure your shopping experience is smooth, reliable, and worry-free. Our team is always here to help with any questions, concerns, or issues.

1. Availability

• Our customer support team is available 24/7 through email, phone, and WhatsApp.
  
  

• We aim to respond to all queries within 24 hours.
  
  

2. Communication Channels

• Email: pickzone.pk@gmail.com
  
  

• Phone / WhatsApp: +92 327 6203791
  
  

• Contact Form: Available on our website
  
  

• Social Media:
  
  

• Facebook
  
  

• Instagram
  
  

• TikTok
  
  

3. Order Assistance

• Help with order placement, tracking, and updates.
  
  

• Support for returns, refunds, and exchanges.
  
  

• Guidance on product information and availability.
  
  

4. Complaint Handling

• If you face any issue with our products or services, our team will investigate and resolve it promptly.
  
  

• We value feedback and use it to continuously improve our service

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5. Our Commitment

• Our top priority is customer satisfaction.
  
  

• We ensure honest communication, timely updates, and fair solutions for all customers.