Customer Service Policy – PickZone

Effective: August 2025

At PickZone, we believe in providing exceptional customer service to ensure your shopping experience is smooth, reliable, and worry-free. Our team is always here to help with any questions, concerns, or issues.

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1. Availability

• Our customer support team is available 24/7 through email, phone, and WhatsApp.

• We aim to respond to all queries within 24 hours.

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2. Communication Channels

• Email: pickzone.pk@gmail.com

• Phone / WhatsApp: +92 327 6203791

• Contact Form: Available on our website

• Social Media:

  • Facebook

  • Instagram

  • TikTok

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3. Order Assistance

• Help with order placement, tracking, and updates.

• Support for returns, refunds, and exchanges.

• Guidance on product information and availability.

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4. Complaint Handling

• If you face any issue with our products or services, our team will investigate and resolve it promptly.

• We value feedback and use it to continuously improve our service.

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5. Our Commitment

• Our top priority is customer satisfaction.

• We ensure honest communication, timely updates, and fair solutions for all customers.